Privacy Policy

Your privacy is important to us and we are committed to protecting your personal information. We will be clear and transparent about why we collect your personal information and how we use it. When you have options or permissions, we will explain these to you.

This privacy policy explains how Mcw casino uses your personal information when you are using one of our websites.

If you do not agree to any of the statements in this Privacy Policy, please do not continue to use our website. Please note that registering an account on our website, betting and transfers will be deemed to confirm your full acceptance of our Terms and Conditions as well as our Privacy Policy. You have the right to discontinue your use of the Site at any time; however, we may still be required by law to retain some of your personal information.

We may make changes to this Privacy Policy from time to time and will notify you of such changes by posting the revised terms on our platform. We recommend that you regularly review this Privacy Policy.

Who controls your information?

Thro this Privacy Policy, Mcw casino, together with our subsidiaries and affiliates (collectively “we” or “our”) controls how your Personal Data is collected and the purposes for which your Personal Information is provided to Mcw casino, acting as a “data controller” for the purpose of applicable European data protection laws.

Our Data Protection Officer

If you are concerned or want more information about how Mcw casino processes your personal information, you can contact our Data Protection Officer at info@casinomcw.com.

Information we collect about you

Personal Information

You provide this information to us in the context of account creation, betting and use of the website’s services. This information is required to provide you with access to certain sections of our website and related services.

This data is collected when you:

  • Register an account with Mcw casino
  • Voluntary provision when using the website;
  • Individual disclosure of information in public areas of the website;
  • Provide it when you contact our customer support team

Information includes:

  • Username;
  • Name and surname;
  • Email address;
  • Residence address;
  • Phone number;
  • Payment address;
  • Identity documents;
  • Proof of address;
  • Transaction history;
  • Preferences for the use of the website;
  • Any other information that you provide to us when using our platform;
  • Credit/debit card details or other payment information

Information is also required for payment purposes and for the protection of minors. You can modify and update this information by contacting Customer Support. This data is for internal use only and will never be transferred to any third party other than those listed below.

Phone calls.

Incoming and outgoing calls from our Customer Contact Center are recorded for training and security purposes as well as solving any questions arising from the service you receive.

The social characteristics of our products

If you choose to participate in any social features that we provide with our products (such as chat rooms), Mcw casino can save your profile or process this data in other ways.

Non-personal identification information and traffic analysis

Mcw casino tries to make our website as user-friendly as possible and easy to find on the Internet. Mcw casino collects data about how you use the website, this data does not identify you personally.

When you interact with the Services, our servers will store a dedicated activity log for you to collect some administrative and traffic information including the source IP address, the time of access, the dates of visit, the websites visited, the language used, the software error reporting and the type of browser used. This information is essential for the provision and quality of our services.

Cookies

Mcw casino uses cookies to ensure that our website works efficiently and enhance your visits to our platform. You can find more information in our Cookie Policy.

How and why we use your personal information

  • To provide you with the products or services you request;
  • To comply with our legal or regulatory obligations;
  • To monitor the performance of our website;
  • To provide marketing information

Your rights to your personal information vary depending on the category and legal basis to which it belongs. This section provides more information about each category, the rights that the category gives you, and how to exercise these rights. These permissions are printed behind each category.

Providing our products and services

We use your personal information to enable you to use our websites, set up your account, participate in online sports betting, casino and customer service support for you.

In order to provide our products and services, we share your information with external organizations working on our behalf. More information can be found in the Share Information section.

This list includes essential activities necessary for us to provide you with the services you are using or registered for. If you do not want your information to be used in this way, your choice is not to use our services and close your account.

Mcw casino will use identification and/or address proof to verify your details in order to help us protect our users from fraudulent behaviour and promote responsible gambling.

We may conduct security assessments at any time to authenticate the registration data you provide and to verify your use of the services as well as your financial transactions in order to avoid breaches of our Terms and Conditions and applicable law. Security assessments may include, but are not limited to, requesting credit reports and/or verifying information you provide based on third-party databases.

To monitor the performance of our website

As detailed above, we use cookies and traffic analysis to improve the performance of our website and our existing services. We have a legitimate interest in carrying out these activities and we ensure that we minimize any impact on your privacy.

You have the ‘right of objection’ to activities carried out for our legitimate interests if you believe that your privacy rights outweigh our legal business interests. However, since the related activities are central to our business, if you prefer to object rather than manage your cookies, this may mean that you need to close your account.

Marketing

If you have consented to us to do so, we will send you promotions and promotions by email, SMS or online. We do not share your information with third parties for their own marketing purposes.

You have the right to withdraw your consent or update your marketing preferences at any time.

Your rights

Your right to rectification

If you believe that the personal information we hold about you is inaccurate, you have the right to request that this information be corrected. For any information that cannot be updated through my Account, please contact info@casinomcw.com.

Right to request a copy of your personal information

If you want a copy of the personal information we hold about you, you should request it through a live chat or send an email to info@casinomcw.com and we will provide you with a form to complete. This form is optional but helps us provide you with the information you are looking for in a timely manner.

In order to ensure the confidentiality of your personal information, we will ask you to provide valid proof of identification and after receiving it we will respond within one month. If your request is unusually complex and may take more than a month, we will let you know as soon as possible and tell you how long we think it will take, such a request may also incur management costs.

Your deletion rights

You may request us to delete your personal data when there is no compelling reason to continue processing. This right applies only in certain circumstances; it is not a guaranteed or absolute right.

The right to deletion does not apply if the processing is necessary for one of the following reasons: to exercise the right to freedom of expression and information; to comply with a legal obligation; to perform a task carried out in the public interest or in the exercise of official authority; for archiving purposes for public interest, scientific research, historical research or statistical purposs where deleting is likely to render impossible or seriously impair the effectiveness of such processing; or to establish, exercise or defend legal claims.

Sharing your personal information

We may disclose your Personal Data to third parties:

  • If we are obliged to disclose or share your personal information in order to comply with any legal or regulatory obligation;
  • To enforce or enforce the terms of this notice or any other agreement;
  • To assist us in providing you with the products and services you request, including but not limited to third-party software providers;
  • If, in our sole discretion, you are discovered to have fraudulently or attempted to deceive us or other service users in any way including but not limited to gambling manipulation or payment fraud;
  • For the purposes of research on prevention of addiction (this data will be made anonymously);
  • To protect our rights, property or safety, our customers or others; And • Where we have received your permission for us to do so.

Personal information collected on the Services may be stored and processed in any country where we or our affiliates, suppliers or agents maintain facilities. By using our services, you fully agree to any transfer of information outside your country. When we transfer any portion of your Personal Data outside the EEA or appropriate jurisdictions, we will take reasonable steps to ensure that such data is processed as safely as in the EEE or relevant jurisdiction.

These steps include but are not limited to:

  • Binding corporate rules;
  • Model Contract; or
  • Privacy protection US/EU

Protect

We understand the importance of confidentiality and the necessary techniques to secure information. We store all Personal Information that we receive directly from you in encrypted and password-protected databases located in our secure network behind running modern firewall software. (Our service supports SSL Version 3 with 128-bit encryption). We also take measures to ensure that our subsidiaries, agents, affiliates and suppliers use adequate security measures.

Google Analytics

Analytics (Google Inc.)

Google Analytics is a website analysis service provided by Google Inc. (“Google”). Google uses the Data collected to monitor and test the use of Mcw casino, to prepare reports on its activities and to share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. Personal Data Collected: Cookies and Usage Data

Disclaimer

The Service operates “AS IS” and “AS IT IS” without liability in any form whatsoever. We are not responsible for events beyond our direct control. Due to the complex and ever-changing nature of our technology and business operations, we cannot guarantee, nor do we assert that there will be an error-free performance with regard to the privacy of your Personal Information and we will not be liable for any indirect, incidental, consequential or penal damages related to the use or disclosure of such Personal Information.

Changes to our Privacy Statement

We may update this policy from time to time, so please review this policy regularly. If there are any significant changes to this Privacy Policy, we will make reasonable efforts to notify you in advance by email, notification on the Site or other agreed communication channels.

We will notify you in advance of any changes, allowing you a reasonable period of time to review and understand the changes before they enter into force. We will not implement any significant changes to this Privacy Policy without your explicit consent. If you refuse to accept changes to the Privacy Policy or do not accept changes over time, we may not continue to provide some or all of our products and services.